Lil Red’s House BBQ LLC — Terms of Service
Last Updated: [Insert Date]
Welcome to Lil Red’s House BBQ LLC (“we,” “us,” or “our”). By placing an order, scheduling catering, or using any of our services, you agree to the following Terms of Service. Please read them carefully.
1. Services We Provide
Lil Red’s House BBQ LLC offers:
Weekly food orders (primarily delivery)
Occasional pickup (may be added in the future)
Catering services for events of all sizes
Customer care and support for all orders
We may update or expand our services at any time.
2. Ordering and Payments
Weekly Food Orders
Customers may place orders:
Online at lilredshousebbq.com
Through text, phone, or social media
Typically for Friday delivery, but available other days when offered
Payment Options
Online payment: Accepted at the time of ordering
Cash on delivery: Allowed for weekly food orders only
We reserve the right to change payment options at any time.
3. Catering Orders & Deposits
Catering orders require:
A 50% deposit to secure the event date
Deposit may be paid online or by arranged payment method
Catering Cancellations
If you cancel before we purchase supplies, the deposit is refundable.
If you cancel after supplies have been purchased, the deposit becomes non-refundable to cover incurred costs.
If we must cancel for any reason, your deposit will be refunded in full.
4. Cancellations for Weekly Orders
To receive a refund or avoid being charged, cancellations must be made:
At least 24 hours before the scheduled delivery time
Orders canceled after this window may not be refundable.
5. Delivery
Delivery is available within our service area (as listed on the website or communicated directly).
Delivery times are estimates and may vary due to traffic, weather, or other conditions.
If no one is available to accept the order, we may leave it at a safe location or attempt redelivery at our discretion.
Food safety becomes the customer’s responsibility once delivery is complete.
6. Customer Responsibilities
By using our services, you agree to:
Provide accurate contact and delivery information
Ensure someone is available to receive orders
Handle food safely after delivery
Communicate respectfully with our team
7. Marketing Communications (Optional Consent)
Customers may optionally opt in to receive:
Weekly menus
Promotions and discounts
Order reminders
Event announcements
You may unsubscribe at any time:
By clicking “unsubscribe” in emails
By replying “STOP” to SMS
Or by contacting us at [email protected]
Marketing consent is not required to order from us.
8. Refunds
Refunds will be issued in accordance with:
Catering deposit rules (Section 3)
Weekly order cancellation rules (Section 4)
Situations where we fail to deliver your order due to our error
Refunds are processed back to the original payment method.
9. Allergies & Food Safety
We prepare food in an environment that may contain:
nuts, soy, dairy, wheat, gluten, eggs, and other common allergens.
We cannot guarantee allergen-free meals.
Customers are responsible for communicating dietary restrictions before ordering.
10. Changes to Terms
We may update these Terms from time to time. Continued use of our services means you accept the updated Terms.
11. Contact Us
Lil Red’s House BBQ LLC
Website: lilredshousebbq.com
Email: [email protected]
Lil Red’s House BBQ LLC — Privacy Policy
Last Updated: [Insert Date]
This Privacy Policy explains how Lil Red’s House BBQ LLC (“we,” “us,” or “our”) collects, uses, and protects your information.
1. Information We Collect
We may collect:
Name
Phone number
Email address
Delivery address
Order details
Payment information (processed securely by third-party providers)
Communication preferences
Website usage data (cookies, analytics, etc.)
2. How We Use Your Information
We use your information to:
Process orders and deliveries
Contact you about order updates
Provide customer support
Send optional marketing emails/texts (if you opt in)
Improve our website and services
Maintain records for business and legal purposes
3. Marketing Communications
You will only receive marketing messages if you opt in.
You may unsubscribe at any time by:
Clicking “unsubscribe” in an email
Replying “STOP” to a text
Contacting us directly
4. Sharing Your Information
We do not sell your personal information.
We may share data only with:
Payment processors
Delivery partners
Email/SMS service providers
Business tools we use to operate safely and efficiently
All partners are required to protect your data.
5. Data Protection
We take reasonable measures to protect your information, including:
Secure payment processing
Limited access to customer records
Encrypted communication tools when available
However, no method of transmission is 100% secure.
6. Cookies & Tracking
Our website may use cookies or analytics tools to:
Improve performance
Understand website traffic
Enhance user experience
You may disable cookies in your browser settings.
7. Your Rights
You may request to:
Access your personal information
Correct inaccurate information
Delete your information (unless legally required to retain it)
Change your marketing preferences
To make a request, contact: [email protected]
8. Changes to This Privacy Policy
We may update this policy occasionally. Continued use of our services means you agree to the updated version.
9. Contact Us
Lil Red’s House BBQ LLC
Email: [email protected]
Website: lilredshousebbq.com